Even in today’s digital age, most customers have contact with business’s employees, even if only through emails or telephone conversations. Recruiting the right people to represent your company is a difficult but very important task that impacts your reputation and service. The Better Business Bureau offers tips on recruiting the right person to join your team:
• Devise a systematic interview process to make sure that you maximize your time and probability of hiring the right person.
• Keep personality and character traits in mind when determining whether candidates are a right fit for your business.
• Ask behavioral based questions; for example, describe a situation where you were under immense pressure, and how you dealt with this.
• Take a candidate out for coffee or lunch; this will ease the pressure of being in an interview setting giving you better insight into their personality.
• Ask questions about their future; for example, where would they like to be in five years. This gives the candidate the opportunity to articulate their professional and personal ambitions for the future.
• Ask them a question such as why they would be a good at your company; this should open the candidate up to explain how their qualifications and goals complement your company's vision and values.
• Ask open ended questions to learn about the candidate’s communication style.
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