An email scam using the Better Business Bureau’s (BBB) name and logo continues to proliferate across North America, and even to some overseas addresses. Most of the emails carry the famous BBB torch logo and come with the subject line “Complaint from your customers.” The emails have a link or an attachment containing malicious phishing malware that steals information, often with devastating results.
The BBB recommends the following to anyone who receives the email:
· Do not to open any attachments;
· Do not click on any links;
· Delete the email from your inbox, and then delete it again from your trash or recycling folder;
· Run a full system scan using reputable virus software.
Previously, the BBB had recommended running a full system scan only if the recipient had clicked on the link or opened the attachment. However, due to the virulent nature of the virus, the new recommendation is for everyone who receives it to run the scan and in offices or homes that are networked, all computers should be scanned.
Chris Garver, Chief Information Officer at the Council of Better Business Bureaus, recommends that all domain owners set up a sender policy framework (SPF) and set their spam filter to use it. “Using the SPF standard helps fight spam and phishing attacks by allowing your email servers to verify whether an email is legitimate…or not,” he says.
Microsoft offers a simple, four-step process for setting up an SPF: www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/
If you receive an email saying your business has a complaint filed against it with BBB, there are several things you can do to authenticate:
· Look for typos, grammatical errors, etc. in the text that could indicate it originated overseas.
· Check to see who it says it is from. Complaints go out from the local BBBs, not from the headquarters office.
· Hover your mouse over the link to see if its destination is really a bbb.org address.
· Copy and paste the link into Notepad (not Word). Notepad does not support html, so if the link is a fake bbb.org address, the real link will show up.
· If you still are not sure, visit www.bbb.org to find your local BBB, and send them a new email to ask if you have a complaint (do not Reply to the email you received, or forward it to them). They have been swamped with requests, so you may not hear back immediately.
The CBBB is working with federal law enforcement agencies to identify the perpetrator of this fraud, and is also looking into other measures it can take to help prevent future phishing scams from spreading.
Monday, December 19, 2011
Thursday, December 15, 2011
Mail Fraud
Mail fraud can mean anything from non-delivery of mail-order merchandise to mail actually being stolen. Not only do criminals steal packages containing presents and cards filled with money or checks but personal information in your mail can be used by criminals to steal your identity.
Preventing Mail Theft:
• Do not leave outgoing mail in your unlocked mailbox.
• Deposit mail in a collection box or inside your local post office.
• Promptly pick up your incoming mail after it is delivered.
• Have mail delivered to a Post Office Box or Personal Mail Delivery Service.
• Use Direct Deposit and Electronic Banking to avoid checks in your mail.
• Contact the senders if you don’t receive credit cards, checks, or other valuable mail.
• When out of town have the post office hold your mail or have someone your trust pick up the mail daily.
• Be observant of and report suspicious activities on your street, including those near your letter carrier, the postal vehicle, residential mailboxes, and collection boxes.
• Notify the post office and people who will be sending you mail that you have a change of address.
Preventing Mail Theft:
• Do not leave outgoing mail in your unlocked mailbox.
• Deposit mail in a collection box or inside your local post office.
• Promptly pick up your incoming mail after it is delivered.
• Have mail delivered to a Post Office Box or Personal Mail Delivery Service.
• Use Direct Deposit and Electronic Banking to avoid checks in your mail.
• Contact the senders if you don’t receive credit cards, checks, or other valuable mail.
• When out of town have the post office hold your mail or have someone your trust pick up the mail daily.
• Be observant of and report suspicious activities on your street, including those near your letter carrier, the postal vehicle, residential mailboxes, and collection boxes.
• Notify the post office and people who will be sending you mail that you have a change of address.
Tuesday, December 6, 2011
Foreign Currency Fee Litigation
The Better Business Bureau has determined that checks for $18 sent by the Foreign Currency Fee Litigation Settlement Fund are legitimate and can be cashed or deposited.
According to national BBB sources, the checks are the result of a 2009 settlement over the fees credit card companies charged people when using their card abroad. Those who traveled outside the United States between February 1996 and November 2006 may receive this check.
In many cases, customers did not opt into the settlement themselves, but were opted in by their banks. For more information, visit ccfsettlement.com/home/
For more consumer safety tips. Visit http://www.bbb.org/
According to national BBB sources, the checks are the result of a 2009 settlement over the fees credit card companies charged people when using their card abroad. Those who traveled outside the United States between February 1996 and November 2006 may receive this check.
In many cases, customers did not opt into the settlement themselves, but were opted in by their banks. For more information, visit ccfsettlement.com/home/
For more consumer safety tips. Visit http://www.bbb.org/
Better Business Bureau Warns Travelers of Holiday Break-ins
For many, the holidays are a time to travel and be with their families. Many do not realize it is also a time for home burglaries. The Better Business Bureau (BBB) warns Holiday travelers to take precautions when planning to leave home for the holidays.
Items that thieves typically steal are things that can be easily sold: tools, bicycles, cameras, and expensive items such as furs and jewelry.
The BBB offers the following advice to Holiday Travelers:
1. Don’t make your home a target: Many people keep their friends and family updated about their travels via facebook, twitter and other social media. While it seems harmless to let your friends and family know what you are up to during the holidays, it lets those who may commit a burglary have access to this information. Many burglaries are actually committed by people that know someone you know. Also, don’t post pictures of your trip until you are home.
2. Make your home less attractive for burglars: Increase outdoor lighting and put your lights on a timer so the home will not appear empty while you’re away. Trim the trees and shrubs around the exterior before leaving.
3. Secure the exterior openings of your home: Upgrade your locks to grade one locks, which have a stronger bolt. Add locks to your windows and sliding glass doors if they don’t already have them or extra safety.
4. Be aware of your surroundings when shopping and traveling: Secure all your possessions, not just those in your home. If visiting a city that is new to you, ask the hotel where you should and shouldn’t walk before venturing out. Keep your wallet and money in your front pockets. If using a purse, hold it close to your body at all times. If you’re nervous about leaving valuables at home, get a safe box at your local bank.
For more business information you can trust, visit http://www.bbb.org/
Items that thieves typically steal are things that can be easily sold: tools, bicycles, cameras, and expensive items such as furs and jewelry.
The BBB offers the following advice to Holiday Travelers:
1. Don’t make your home a target: Many people keep their friends and family updated about their travels via facebook, twitter and other social media. While it seems harmless to let your friends and family know what you are up to during the holidays, it lets those who may commit a burglary have access to this information. Many burglaries are actually committed by people that know someone you know. Also, don’t post pictures of your trip until you are home.
2. Make your home less attractive for burglars: Increase outdoor lighting and put your lights on a timer so the home will not appear empty while you’re away. Trim the trees and shrubs around the exterior before leaving.
3. Secure the exterior openings of your home: Upgrade your locks to grade one locks, which have a stronger bolt. Add locks to your windows and sliding glass doors if they don’t already have them or extra safety.
4. Be aware of your surroundings when shopping and traveling: Secure all your possessions, not just those in your home. If visiting a city that is new to you, ask the hotel where you should and shouldn’t walk before venturing out. Keep your wallet and money in your front pockets. If using a purse, hold it close to your body at all times. If you’re nervous about leaving valuables at home, get a safe box at your local bank.
For more business information you can trust, visit http://www.bbb.org/
Monday, November 28, 2011
FTC Adds New Protections for Consumers Seeking to Work from Home
The FTC has finalized a new rule to protect consumers with additional disclosure requirements for work-at-home programs/business opportunities. The new rule will be effective March 1, 2012. You can read more below. If you have any ABs in this category it might will be important they be able to meet the new requirements outlined by the FTC.
The final Rule requires business opportunity sellers to give consumers specific information to help them evaluate a business opportunity. Sellers must disclose five key items of information in a simple, one-page document:
The final Rule requires business opportunity sellers to give consumers specific information to help them evaluate a business opportunity. Sellers must disclose five key items of information in a simple, one-page document:
- the seller's identifying information;
- whether the seller makes a claim about the purchaser's likely earnings (and, if the seller checks the "yes" box, the seller must provide information supporting any such claims);
- whether the seller, its affiliates or key personnel have been involved in certain legal actions (and, if yes, a separate list of those actions);
- whether the seller has a cancellation or refund policy (and, if yes, a separate document stating the material terms of such policies); and
- a list of persons who bought the business opportunity within the previous three years.
Monday, November 14, 2011
BBB Speaks Out Regarding Rogue Web Sites
Rogue websites are often designed to deceive consumers into believing they are legitimate by replicating popular brands or trademarks that are from respected businesses and entities. However, these sites are often run by criminals who sell shoddy, fake or replicated products that can in many cases endanger consumers’ health and safety.
Moreover, consumers who share sensitive personal and financial information with these sites are exposed to an increased risk of falling victim to other malicious online activity such as phishing scams, identity theft, or viruses.
Before you purchase, the Better Business Bureau (BBB) offers a few online shopping tips:
1. Trust your gut – Offers on Web sites and in unsolicited e-mails can often sound too good to be true. Consumers should always go with their instincts and not be afraid to pass up a “deal” that might cost them more in the end.
2. Use trustworthy Web sites – Shoppers should start with the BBB to check on the seller’s reputation and record for customer satisfaction. Always look for a “trustmark” from BBBOnLine and click on that seal to confirm that it’s valid. If the company is unfamiliar to you, do your homework before buying their products. Reliable companies should also advertise their physical business address and at least one phone number.
3. Protect your personal information – The BBB recommends taking the time to read the site’s privacy policy and understand what personal information is being requested and how it will be used. When placing an order, there is certain information that you must provide to the web merchant such as your name and address. Providing your Social Security number is also not a requirement for placing an order at an e-commerce Web site.
Before making any purchase decisions, visit http://www.bbb.org/
Moreover, consumers who share sensitive personal and financial information with these sites are exposed to an increased risk of falling victim to other malicious online activity such as phishing scams, identity theft, or viruses.
Before you purchase, the Better Business Bureau (BBB) offers a few online shopping tips:
1. Trust your gut – Offers on Web sites and in unsolicited e-mails can often sound too good to be true. Consumers should always go with their instincts and not be afraid to pass up a “deal” that might cost them more in the end.
2. Use trustworthy Web sites – Shoppers should start with the BBB to check on the seller’s reputation and record for customer satisfaction. Always look for a “trustmark” from BBBOnLine and click on that seal to confirm that it’s valid. If the company is unfamiliar to you, do your homework before buying their products. Reliable companies should also advertise their physical business address and at least one phone number.
3. Protect your personal information – The BBB recommends taking the time to read the site’s privacy policy and understand what personal information is being requested and how it will be used. When placing an order, there is certain information that you must provide to the web merchant such as your name and address. Providing your Social Security number is also not a requirement for placing an order at an e-commerce Web site.
Before making any purchase decisions, visit http://www.bbb.org/
Tuesday, November 8, 2011
Watch Out for Discount Gift Card Scams
It’s not Black Friday yet, but some of us have already started our pre-holiday shopping. Gift cards can be great present, they let the recipient get something they want, and still show them you are thinking of them because it may be from their favorite store or restaurant. Recently, the BBB received a complaint about a gift card scam on Craigslist.
Here’s what happened: The consumer saw a $1,000 card advertised for $750. She met with the seller and called the number on the card to verify there really was $1,000 on it. She handed over $750 to the seller. The next day, when she went to use the card, there was no money on it. And the scammer was gone.
How it works:
• It could be a faked duplicate card.
• The scammer could have switched cards when the consumer wasn’t looking.
• The scammer might have made an online transaction just minutes before meeting with the consumer. When the woman checked the card balance via phone, the automated machine read the balance before the transaction.
Always listen to your intuition. If you feel there’s something sketchy about the seller, then don’t buy. As in most cases, if it sounds too good to be true, it probably is. If somebody’s selling a $100 gift card on Craigslist for $20, you’ve got to ask why. The safest way to avoid gift card scams is to always purchase gift cards directly from the store.
Here’s what happened: The consumer saw a $1,000 card advertised for $750. She met with the seller and called the number on the card to verify there really was $1,000 on it. She handed over $750 to the seller. The next day, when she went to use the card, there was no money on it. And the scammer was gone.
How it works:
• It could be a faked duplicate card.
• The scammer could have switched cards when the consumer wasn’t looking.
• The scammer might have made an online transaction just minutes before meeting with the consumer. When the woman checked the card balance via phone, the automated machine read the balance before the transaction.
Always listen to your intuition. If you feel there’s something sketchy about the seller, then don’t buy. As in most cases, if it sounds too good to be true, it probably is. If somebody’s selling a $100 gift card on Craigslist for $20, you’ve got to ask why. The safest way to avoid gift card scams is to always purchase gift cards directly from the store.
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