Have you received a pesky automated call on your cell phone recently? Due to thousands of complaints filed from consumers, the Federal Communications Commission (FCC) created the Telephone Consumer Protection Act (“TCPA”). This act imposes clearer requirements on how businesses may obtain consent before making a telemarketing call or sending a telemarketing text to your wireless phone.
Telemarketing calls on cell phones can be a large hassle because often calls can eat up the minutes in consumers' wireless plans. These autodialed and prerecorded calls are known as “robocalls.”
Under new rules U.S. communications regulators voted to adopt last Wednesday, telemarketers will have to get written consent before placing automated calls to consumers. Telemarketers also must provide an automated opt-out mechanism during each robocall so that consumers can immediately tell the telemarketer to stop calling. These new rules eliminate the "established business relationship" exception, which had allowed robocalls to be placed to the land-line home phones of consumers with "prior or existing" associations with companies represented by telemarketers.
To register a number for the national Do-Not-Call list, visit the Federal Trade Commission’s official do not call registry at http://www.donotcall.gov/
For more information on this act, visit http://www.fcc.gov/guides/robocalls
For more consumer tips you can trust, visit http://www.bbb.org/
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